USA Today: A ‘to-do list’ for helping family with tech support

familyhelpRob Pegoraro of USA Today gives some tips for how to help family with tech support, assuming you’re not an experienced IT professional.  I generally warn against do-it-yourself IT support for family because if you don’t know what you’re doing you could cause more problems than you fix.  But this document is fairly well written and doesn’t try to give any seriously complicated technical instructions.

Question: If I get asked by relatives to “just take a look at the computer” over the holidays, what should be on my tech-support to-do list?”

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