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Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at (947) 218 0227 or email us with your question.

TOP 10 MOST POPULAR FAQs

Are free Anti-Virus software any good?

First and foremost, Windows 10 and newer includes an advanced Anti-Virus solution which is fine for consumers and even some small businesses.  Third-party antivirus solutions are often nothing more than a resource hog and cash siphon, and sometimes introduce malicious elements into your computers. Businesses should take advantage of Microsoft Advanced Threat Protection for improved security, monitoring and centralized management.  Give us a call and we will be happy to inform you of what we recommend and sell to all our clients for Ransomware, Malware and Virus protection.

What exactly are Managed IT Services?

Simply put, TechPro CTS Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means TechPro CTS acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data center. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

What kind of response times can I expect?

We work with each client to establish a Service Level Agreement (SLA) specific to your expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

How Long is a Managed Services Contract For?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, TechPro CTS makes it simple with an affordable and customized flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. TechPro CTS serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

What types of systems do you support?

As a Microsoft partner, we take pride in our expertise in helping organizations get the most out of Microsoft 365. We support and provide solutions for Windows, Android and iOS. Even with Mac integration into Microsoft 365, we will support your organization.  Need to install a server onsite or host one virtually Azure?  Interested in migration from Google to Microsoft?  We’ll be there for you.

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